FAQ
Common questions.
How fast can you book me in?+
Most jobs are scheduled within 3–5 business days. Urgent same-week slots are often available — just ask after booking.
Is the price really fixed?+
Yes. The price you see at checkout is the total price. No surprise call-out fees, no upsells on the day.
What if I'm not happy?+
Our 100% satisfaction guarantee means we return and re-clean any area that isn't perfect — at no charge.
Are you insured?+
Fully insured for $20M public liability. All technicians are trained and police-checked.
What suburbs do you service?+
All of Greater Melbourne — from Werribee to Cranbourne, Sunbury to Mornington Peninsula.
Do I need to be home?+
Not usually. As long as we have access to outside taps and to any side gates, we can complete the job and send you before/after photos.
What about water usage?+
We bring our own tanks where needed and use efficient surface cleaners that use a fraction of the water of hand-held wands.
Do you use harsh chemicals?+
No. We use biodegradable, plant-safe detergents. Pets and gardens are unaffected.
Can I bundle services?+
Yes — and you should. Bundling saves on call-outs and gives you one perfectly-clean visit.
Do you do commercial properties?+
Yes. Email us at clean@housewashingmelbourne.com.au for commercial quotes.